1. How do I arrange FREE pickup from Alpha, Bodek & Rhodes, Broder, S&S, SanMar or NES?
Tell them to “Put it on the FREE Target Decorated Apparel truck” and we will receive it in a day or two.
SanMar requires you to be enrolled in their PSST program. Please contact SanMar to get enrolled in SanMar’s free shipping PSST program.
2. I thought any EPS file was good. You say ‘not so’. Why?
EPS is nothing more than a file type that can be opened by multiple graphics programs. As is the case with ANY file, it is what’s inside that counts. An artist can save anything from a low resolution JPG to a high resolution Photoshop file as an EPS. Bottom line: The art department must open it and see what they have to deal with; just like any other file they receive.
3. What kind of art do I need for HiRes AccuColor 4-Color Process?
The most important aspect is file resolution. At final imprint size, it is best to have 300 dpi or higher resolution. Remember: Target will use Photoshop for all HiRes AccuColor work. The file type can be PSD, JPG, TIF, or even an Illustrator AI file (though, if the image is raster, then it is better to send the original file not pasted in Illustrator).
4. Does your packing slip indicate rejects? Will my customer see this?
Our packing slips indicate actual account; we do not use the words ‘reject’ or ‘misprint’ on the form received by your customer. The customer will, however, know exactly what we shipped after any spoilage. Your invoice will indicate manufacturer rejects such as holes or stains we could not see at initial inspection. Also, you will be advised of misprints.
5. Do you sell direct?
We do not sell direct. Every order must be placed through a reseller. If you don’t have a reseller, please go to our reseller locator at the top of our home page and put in your zip code to locate one our resellers.
6. Can you handle volume orders over 50,000 units in a short time frame?
Yes! With eight automatic presses in house, we have the capacity to print 50,000 per day. Need to pick and pack 1,000 different shipments in a day? No problem! We have the experience.
7. Why don’t you print nylon baseball jackets or other nylon items?
Nylon has a pesky characteristic of shrinking and melting when exposed to high temperatures. When we flash the ink on press and run them through the dryer after printing, the nylon can shrink, scorch, and melt.
8. Do you check our blank shirts for accuracy? What happens if the garments are wrong?
We check blank shirts for accuracy 24-to 48-hours after we receive your garments. Each shirt is hand counted and checked for correct style, size, and color. If there is any issue with what we received, you will be contacted immediately.
9. Is the Target Decorated Apparel name on the shipping documents or is it blind label?
Every shipment that leaves our warehouse is shipped blind showing YOU as the shipper.
10. Why does an actual printed tee shirt look different than the virtual proof? The paper proof?
Every output device will differ. This is the realty due to a whole lot of technical reasons including tonal compensation, ink density, ink values, etc.
Virtual proofs or ‘monitor viewing’ is in theory impossible to reproduce with printed ink, though some output devices (computer printers, for example) can get close enough to make most buyers happy. Monitors display color in RGB (light), which is beyond the visual spectrum that printed inks can reproduce in four-color process (CMYK)
Ink jet and laser printers do not print in RGB, they will always convert this space to CMYK. Your color paper proof will only be as close as the output device allows. Next, the image must overcome another conversion. The image information must be separated into a screen for each color, CMYK, then printed with links that differ from the inks in the paper-proofing device. There is no way around this. Printing tee shirts is a different animal than printing on paper.
The texture of the fabric will affect the color balance. Target Decorated Apparel has gone to great lengths to make our final printed tee shirt as close as possible to the original file. IMPORTANT: Only a printed tee shirt is considered a proof for final judgment. Target will not be responsible for moderate shifts in color or effect if only a virtual proof or paper proof is used.
11. When will I see an invoice?
Invoices are processed and faxed out the day after your order ships. You will receive a paper copy of the invoice through the mail within five days of when your order ships.
12. Will I see an order confirmation? A shipping confirmation?
Yes, we will fax or email an order confirmation to you. Shipping confirmations are emailed with UPS Quantum. If an order ships via freight, customer service will call or email you with the details.
13. When should I expect to see an art approval?
We send PDF art approvals. Our goal is to send it five days before your ship date, but rush orders will likely have proofs sent last minute (24 to 48 hours before production). WARNING: Our art department is very busy and can rarely make exceptions. If you need art proofs faster than five days before your print date, then please contact our sales manager.
14. Can you decorate moisture wicking material?
Yes. There are some limitations when working with moisture wicking materials but over the years we have learned the tricks of the trade and can utilize a number of different decorating techniques on these garments.
15. My imprint looks slightly crooked/bowed. Why is that?
While crooked printing due to operator error is never acceptable in our shop, there are a few instances when imprints appear slightly crooked or warped. This happens even when the shirts are loaded perfectly straight.
Due to the nature of printing on textiles, the canvas (a.k.a. tee shirt) can warp slightly, although the “painting” is straight.
16. Does the weight of a 100 percent cotton shirt (5.3 oz. versus 6.1 oz.) effect the quality of a 4-color process print?
While 5.3 oz. shirts will be okay, the 6.1 oz. clearly prints better. The 6.1 oz. fabric has a tighter weave resulting in better ink coverage. Weight is not necessarily the issue; the popular 4.5 oz. 30 single cotton is actually knit tighter than 6.1 oz. open-end cotton that is only 20 to 22 singles of yarn. If the garment is dark, it will be less of a factor. This is an issue with four-color process and halftone work, not simple spot color.